Refund policy

Last updated: September 25, 2026

This policy applies to purchases made on Ordina Mining Shop (ordinaminingshop.com), operated by ORDINA US INC.

1. Order cancellations

In-stock items: you may request a cancellation by emailing contact@ordinaminingshop.com with your order number before your order ships. Once shipped, an order can no longer be cancelled (see Returns below).

Preorders and special orders: because we reserve production with the manufacturer on your behalf, preorders and special orders cannot be cancelled once your order is confirmed.

Approved cancellations are refunded to the original payment method within 5 business days.

2. Dead on arrival (DOA)

Please inspect your equipment as soon as it arrives. If a new item does not work on arrival, notify us within 14 days of delivery at support@ordinaminingshop.com with your order number, a description of the issue and photos or a video (including the miner's dashboard and error logs where applicable). Do not open the unit, change its firmware or attempt any repair before contacting us.

After review, we may troubleshoot with you remotely. If the defect is confirmed, we will repair or replace the item or, if neither is possible, refund it. We provide a prepaid return label for confirmed DOA cases.

3. Warranty

ASIC miners are covered by the manufacturer warranty shown on each product page (for example, 365 days for Bitmain and MicroBT, 360 days for Canaan and 180 days for Fluminer), counted from the date defined by the manufacturer (often the production or shipping date). Some batches carry a 180-day distributor warranty, as stated on the product page.

To make a warranty claim, email support@ordinaminingshop.com. We help you with the diagnosis and coordinate the claim with the manufacturer or our repair partners; repair times depend on the manufacturer. Shipping to the repair center is paid by the customer; return shipping of the repaired or replaced unit is covered by OMS or the manufacturer unless the manufacturer's terms state otherwise.

New spare parts and accessories are covered against defects reported within 7 days of delivery.

The warranty does not cover, and is voided by: physical damage; water or liquid damage (except hydro or immersion models used as specified); corrosion, dust or overheating caused by installation conditions; operation outside the manufacturer's specifications (voltage, temperature, airflow, coolant); overclocking; unauthorized opening, repair or modification; installation of third-party or custom firmware where the manufacturer excludes it; use of incompatible power supplies, cables or PDUs; lightning, power surges or improper electrical installation. Hashrate or power variations within the manufacturer's tolerance are not defects.

4. Returns of non-defective items

ASIC miners cannot be returned for a change of mind once shipped.

Spare parts and accessories that are unopened and in their original, resalable condition may be returned within 14 days of delivery with our prior approval. A 15% restocking fee applies and return shipping is paid by the customer; original shipping charges are not refundable. Items must not be sent back without a return authorization (RMA).

5. Refunds

Approved refunds are issued to the original payment method, in US dollars, within 5 business days after we receive and inspect the item. Your bank or card issuer may need additional time to post the refund.

6. Out-of-warranty repairs

OMS Support & Repairs diagnoses and repairs miners outside warranty: $250 USD per repaired hashboard and $50 USD per miner for firmware work, shipping not included. Open a Technical Support Request from our Support & Repairs page.

7. Contact

support@ordinaminingshop.com – contact@ordinaminingshop.com

Nothing in this policy limits any rights you may have under applicable consumer protection laws.