Shipping policy

Last updated: September 25, 2026

1. Where we ship from

Orders ship from our warehouse in Missouri, USA, or, for some items, directly from our partner warehouses or the manufacturer. Each product page shows the item's availability (In stock, Preorder or Unavailable). We confirm the expected dispatch date by email after you order.

2. Processing times

In-stock items usually ship within 1–3 business days after payment is confirmed. Items shipped from a partner warehouse or the manufacturer take longer; the estimated lead time is shown on the product page or confirmed by email. Preorders ship when the manufacturer batch announced on the product page arrives; dates are estimates and manufacturing delays can occur. Orders are processed Monday through Friday, excluding US federal holidays.

3. Carriers and costs

We ship with major carriers (such as UPS, FedEx and USPS) and by freight (pallet/LTL) for larger orders. Shipping costs are calculated at checkout or included in your quote for volume orders. Shipments are insured for their value, and a signature may be required on delivery for high-value orders.

4. Tracking

You receive a tracking number by email as soon as your order ships.

5. Inspection on delivery and transport damage

Inspect your shipment when it is delivered, in the driver's presence whenever possible. Any damage, missing package or sign of tampering must be reported to the carrier at the time of delivery, and the carrier must record it (for example as a note on the delivery receipt). Please then notify us at support@ordinaminingshop.com as soon as you receive the shipment, with photos of the packaging and the item, and keep all packaging until the claim is resolved.

Without a damage notation recorded by the carrier at delivery, no transport claim can be accepted.

If a package is lost in transit, we open a claim with the carrier and ship a replacement or issue a refund once the loss is confirmed.

6. Shipping address

Please double-check your shipping address. Additional costs caused by an incorrect address or a refused delivery are the customer's responsibility.

7. International shipping

Available to selected countries. Import duties, taxes and brokerage fees are the buyer's responsibility unless stated otherwise at checkout. Buyers are responsible for complying with local import rules. We do not ship to countries or parties subject to US sanctions or export restrictions.

8. Local pickup

We do not offer walk-in pickup. If you need to collect your order at our Missouri warehouse, pickup must be booked in advance and a $20 USD appointment fee applies; the pickup time is confirmed by our team. Customers cannot come to the warehouse without an appointment.